Help With Your New Bill Format
Residential or Business Customer?
Wholesale Customers
In the coming months, CenturyLink will implement a billing system conversion. We are committed to keeping you informed of any and all developments regarding this conversion and your newly formatted bill.
Though our billing system is changing, our service, repair and other contact numbers will remain the same. We remain committed to providing you with excellent customer service through this process and beyond. We thank you for the opportunity to continue to serve your communication needs.
Here are the changes you will see on your newly formatted bill.
Changes to Your Bill Format
Account number
Your first newly formatted bill from CenturyLink will feature your new account number. This new 9-digit Billing Account Number (BAN) will replace your 13-digit account number. You will need to reference your new 9-digit account number when remitting your payment.
Your new account number will appear in the upper right-hand corner of your new bill.
Multiple locations billing
We are converting our customer accounts on a state-by-state basis. Conversion is complete in Florida, North Carolina, Nevada, Tennessee, New Jersey, Virginia and portions of Ohio. Customers in Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Oregon, Pennsylvania, South Carolina, Texas, Washington, Wyoming, and the remaining Ohio customers are now being converted to the new system. With this conversion CenturyLink will complete our billing system migration in all states. All of your local services and monthly recurring charges billing formats should be consistent following this conversion.
Paper bills
The appearance of your bill will be modified; please view "How to Read Your Bill" for more information.
Payment and Delivery Changes
Billing periods and payment due dates
You will continue to be billed monthly for CenturyLink services the same way as before. However, your payment due date will change to fit the new billing system. Please take note of your payment due date when you receive your first newly formatted bill.
Billing credits and discounts
- Any pending credits or discounts you are owed will be processed at the time of the billing conversion.
- While your current credits or discounts will transfer to the new billing format, they may be presented differently than in the past. Specific types of credits or discounts that typically appear as a line item format will instead be reflected as an aggregate amount.
