Help With Your New Bill Format
Residential, Small Business or Wholesale Customer?
Large Business Customers with Alternate Bill Delivery
In the coming months, CenturyLink will implement a billing system conversion. We are committed to keeping you informed of any and all developments regarding this conversion and your newly formatted bill.
Though our billing system is changing, our service, repair and other contact numbers will remain the same. We remain committed to providing you with excellent customer service through this process and beyond. We thank you for the opportunity to continue to serve your communication needs.
Below you will find information regarding your Electronic bill. For questions regarding paper bill, please visit the Large Business Page at www.centurylink.com/bizbillhelp.
Bill Image
Bill image file
Your Bill image file will no longer provided on CD-ROM, but will be available online by visiting www.centurylink.com/myaccount and registering for My Account.
How To Create An Online Account
- Go to www.centurylink.com
- Click on My Account link in upper right side
- Click Enroll Now button
- Enter your Account Number in the Account Number box
- Check the "I have read and accept the CenturyLink Terms and Conditions" box
- Click continue
- Enter Billing zip code for verification
- Enter User Information
- Enter Login information
- Click Submit
Tutorials are available by going to www.centurylink.com and selecting Billing Help under the support tool box. Next, select the Business radio button, enter your zip code and click continue, then select the "Business Online Account Management Tours" link.
You will receive a summary bill for the first two months after your billing has been converted to the new system.
CB105 Billing Extracts
The format of your CB105 (a.k.a., "Bell South" or "Club") billing extract file is changing. You can review the format changes and access and review the process by visiting www.alternatebillmedia.com.
Your Bill image file will no longer provided on CD-ROM, but will be available online by visiting www.centurylink.com/myaccount and registering for My Account.
How To Create An Online Account
- Go to www.centurylink.com
- Click on My Account link in upper right side
- Click Enroll Now button
- Enter your Account Number in the Account Number box
- Check the "I have read and accept the CenturyLink Terms and Conditions" box
- Click continue
- Enter Billing zip code for verification
- Enter User Information
- Enter Login information
- Select a Bill Delivery Method
- Click Submit
Tutorials are available by going to www.centurylink.com, select Billing Help under the support tool box, Select the Business radio button, enter your zip code and continue, select Billing Help in the left navigation bar.
Online you will be able to locate your new account number(s) on your My Account page or My Organization account page. Your new account numbers will be listed at the center of your My Account screen after you log in.
For help matching your old account numbers to the new ones, click on the "Old/New Account Number Lookup" button at the top of the page. A layer will pop up on your screen where you can select the old account number you wish to look up. Once selected, the field on the right will fill in with the new matching account number for your reference.
You will receive a summary bill for the first two months after your billing has been converted to the new system.
EDI 811 Billing Extracts
The EDI 811 bill format is changing. You can review the format changes and review the process by visiting www.alternatebillmedia.com.
If you receive your EDI 811 file by CD-ROM or VAN these options are no longer available. Once the billing conversion is completed, options for receiving your EDI 811 will be Connect Direct or Secure FTP (File Transfer Protocol).
You will receive a summary bill for the first two months after your billing has been converted to the new system.
Customer Services
Questions
For questions regarding your CB105 format, e-mail us at IT-CTL-CB105@centurylink.com.
For questions regarding your new EDI 811 format, e-mail us at IT-CTL-EQ-EDI-INFO@centurylink.com.
Format Changes to CB105 & EDI 811 Billing Extracts
The format of CB105 and EDI 811 billing extracts is changing. You can review the changes by visiting alternatebillmedia.com.
