Help With Your New Bill Format

Your first newly formatted bill from CenturyLink will feature your new account number. This new 9-digit Billing Account Number (BAN) will replace your 13-digit account number. You will need to reference your new 9-digit account number when remitting your payment.

Your new account number will appear in the upper right-hand corner of your new bill.

You will be able to locate your new and old account numbers online through your My Account or My Organization account page.

If you have a single account, your new account number will appear on the top right side of the My Account screen after you log in. Placing your cursor over your new account number will reveal a pop-up layer with your old account number for your reference.

Your old account number will also be displayed in the Current Account Summary section.

If you have multiple accounts, the accounts will be displayed on the "Select Account" screen prior to going to My Account.

You can also view Multiple Accounts at the center of your My Organization Screen.

For help matching your old account numbers to the new ones, click on the "Old/New Account Number Lookup" button at the top of the page. A layer will pop up on your screen where you can select the old account number you wish to look up. Once selected, the fields on the right will fill in with the new matching account number for your reference.

You can also view a complete PDF copy of your new bill online.

To sign up to automatically pay your bill each month with CenturyLink's Autopay service, please use your new 9-digit Billing Account Number (BAN) after receipt of your first new bill.

We are converting our customer accounts on a state-by-state basis. Conversion is complete in Florida, North Carolina, Nevada, Tennessee, New Jersey, Virginia and portions of Ohio. Customers in Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Oregon, Pennsylvania, South Carolina, Texas, Washington, Wyoming, and the remaining Ohio customers are now being converted to the new system. With this conversion CenturyLink will complete our billing system migration in all states. All of your local services and monthly recurring charges billing formats should be consistent following this conversion.

Following the conversion of our billing system, your business will continue to be able to group telephone numbers together to create up to three subtotal levels on your bill. However, these will now be called department, sub-department and section. For additional information, please view the Enterprise "How to Read Your Bill" section.

• Instead of bill codes such as Universal Service Order Codes (USOCs) and Service and Equipment (SAE) codes, you will now see charge description text.
• A related telephone number will appear next to alpha numeric Product-IDs (the field that denotes the identity of the product) to provide a cross reference.
• Alpha numeric Product-IDs that represent a circuit based product will also have a Circuit ID.
• Circuit ID numbers will appear under the Product-ID and will be labeled as Circuit ID.
• Purchase Order Numbers (PONs) will appear under the Product-ID and will be labeled as PON.

In some cases, certain information you are used to seeing may not appear on your bill including:

• Name and address of departments within your company
• Individual Direct Inward Dialing (DID) Numbers

The appearance of your bill will be modified. Please view "How to Read Your Bill" for more information.

• You will continue to receive your paperless bill without interruption after our billing conversion. Your electronic bill statement will contain your new account numbers. Your current My Account login ID and password will remain the same, and your past invoices will still be available in PDF format.
• To see how your newly formatted bill will now appear,
  check out the "How to Read Your Bill" section.
• You can continue to log on to your account at www.centurylink.com/myaccount with your current 13-digit account number until the billing conversion is completed. After you receive your first newly formatted bill, you will need to use your new 9-digit Billing Account Number (BAN).

You will continue to be billed monthly for CenturyLink services the same way as before, whether by paper bill or by e-bill, and your payment due date will continue to fall in the same timeframe as before.

If you previously had a preferred due date, this date will change to a CenturyLink bill cycle due date with the first newly formatted bill. Should you prefer another date, please call CenturyLink to request a billing date that better suits your needs.

There will be a one-time adjustment to your first new bill associated with your long distance plan. This is not a rate increase. This one-time billing adjustment is a result of aligning your billing period between our existing and new bill systems, and will be noted as a "prorated" charge on your bill.

Following our billing system conversion, Unlimited Long Distance Plan call details will only be available online at www.centurylink.com/myaccount and will not be listed on your paper bill.

The Presubscribed Line Charges (PLC) will no longer appear on your separate Long Distance bill. PLC charges will now appear on the CenturyLink local service bill.

Local toll charges

• If your local toll minutes of use charges are paid by another customer you will now be responsible for payment. You will be billed for these charges beginning with the first newly formatted bill from CenturyLink. Please be prepared to pay these charges when you receive your bill.
• If you pay another customer's local toll minutes of use charges for them, you will no longer receive that bill. The customer you were previously paying these charges for will now be billed for them. That customer will now be responsible for paying the charges.

Local monthly recurring charges

• You will still be able to pay the monthly recurring charges for another customer account. The monthly recurring charges that you pay for another account will experience a 30-day delay in billing. Billing will resume for these charges with your next bill.
• Please pay these charges as you normally would.

If you are currently set up for recurring payments with ACH bank draft/credit card/ATM debit card, your payment process will continue without interruption, and your draft/due date will continue to fall within the same timeframe each month. However, if you have a preferred due date/draft date, your due date/draft date will change to the due date on your first bill from the new billing system.

You will still be able to pay by phone (by representative or interactive voice response) after the billing system conversion. You will be prompted to re-enter your payment information (such as ATM/debit or credit card, checking account, etc.) and will be given the option to save this updated information.

Please note that the option to pay multiple accounts with one payment will no longer be available by phone. You will have to enter each payment one at a time.

If you use an online bill service, such as with your bank, please provide them with your new 9-digit account number found on your first newly-formatted bill to ensure that your payments continue to be processed without interruption.

• Any pending credits or discounts you are owed will be processed at the time of the billing conversion.
• Your current credits or discounts will now appear as one line item on your new bill.
• Detailed adjustments will be available again on bills received after the first newly formatted bill.

We are not planning changes to the Customer Service phone numbers at this time. If there are any changes in the future, you will be notified in advance.

Your e-mail address will remain the same. If there are any changes in the future, you will be notified in advance.

You will continue to access your e-mail account at www.centurylink.net using your existing username and password.

There will be no changes to your existing services such as Local, Long Distance, High-Speed Internet, Direct TV and Prism.

If there are any rate changes to your services, you will be notified in advance.

All current promotions from CenturyLink that are currently on your bill will continue to be honored.

There are no anticipated changes to directory delivery schedules.

If you are purchasing new services or equipment, your account will be evaluated under the new credit guidelines.

You'll have quick and easy access to all of your account information both online and in print. Click here to sign up for My Account today and view all your information online.

Business customers can elect to receive enhanced itemization, including detailed billing by account, department, sub-department and section.

You'll now have more billing options for your business in both electronic and paper formats.